Terms & Conditions

SHOPPING METHOD


PRODUCT RANGE

La Sosta sells 100% luxury fashion items from the collections of some of India’s best designers. You can browse the list of the articles by clicking on the “DESIGNERS” category. The list of Designers is so elaborative that you can have a choice of the articles from the best-designed materials.

HOW TO SHOP

  • 1. Use the GARMENTS, DESIGNERS, or ACCESSORIES links to help you find what you are looking for.
  • 2. Upon short-listing an item, select your size and click on the ADD TO CART button below each item.
  • 3. You also have the option to review items in your shopping bag by clicking the ADD TO WISH LIST link at the top of the page. To cancel a selected item, REMOVE FROM CART, press on that link to delete items from your shopping bag.
  • 4. And finally, choose the PROCEED TO CHECK OUT option to further complete your order.

WE BEGIN OUR ORDERS WITH…

For security reasons, it is must that first-time orders can only be shipped to the cardholder's billing address or a verifiable corporate work address. The name and address of the cardholder making the payment must match with the account from which the amount has been debited and should also match with the name printed on the card from which payment has been made. To avoid delays to your order, please ensure that every information is correct.

KNOW YOUR SIZES

Kindly read the chart carefully before making any purchases of designer item. In order to help you choose the best size, you'll find the following information on every product page:

  • 1. A link to a 'size conversion chart' to help you convert international sizes, as well as product measurements and a guide as to how to use these.
  • 2. Also attached is a 'size chart ' section with information on how the garment fits.

In case of further queries, please reach out to our customer care team customercare@lasostashop.com and they will happily answer all your queries.

PACKAGINGS WE OFFER

LA SOSTA Packaging

We would to pack and dispatch the articles in ribbon embellished luxurious navy box and with La Sosta tag. Please inform if our customer care department if any article is delivered without tags.

SEASONAL SALES AND ATTRACTIVE DISCOUNTS

La Sosta offers seasonal sales at various times in a year. We’ll notify our registered customers, through personal message or email as soon as our sale starts and ends and will also notify our customers for further attractive reductions, if any.

La Sosta will not adjust price on items purchased during sale, special offers are sold on reduced pricesd. Goods once sold during the sale period or at a reduced price will not be returnable.

PROMOTIONAL CODES AND DISCOUNT COUPONS

La Sosta will offer promotional codes and discount cards to its customers throughout the calendar year. If you are using the Discount Coupon or Promotional Codes, you only need to follow the three basic steps.

  • 1. Enter the code in the promotional code box on the payment page and click 'APPLY COUPON'.
  • 2. Following this, ensure that your discount has been applied below the order summary on the payment page and then click ’CHECK OUT’.

For any further queries, please contact customercare@lasostashop.com

SHIPPING POLICY

La Sosta delivers world wide, with various shipping options.

For further details, please contact our customer care service at customercare@lasostashop.com or
call on 0180-4001498.

Possible delays caused by payment authorization can occur during delivery so kindly bear with us as we try our best to adhere to guidelines and endeavor delivery of all orders within two to four weeks from the date of actual receipt of the order. We are actually helpless in case of any delays caused by destination customs clearance processes or delayed due to courier services and are also unable to redirect orders once items have been dispatched. Please note that “All” orders would require a signature upon receipt.

TIME WE TAKE TO DELIVER

Orders within India will take about 2- 4 weeks for delivery from the date order, whilst international orders will take 4-5 weeks from the date of order plus time for transit and custom clearance. Further information on the order status can be provided by our customer care.

FREE SHIPPING

Free shipping would be offered to the customers residing anywhere in India. For customers outside India, would be shipped free beyond purchase of INR 20000 and taxes be levied as per the destination country’s import policy.

SAFE YOUR GOODS WITH INSURANCE COVER

Every purchased item in transit is ensured until delivered to the customer and acknowledgement receipt is required upon delivery. La Sosta tries to deliver the ordered goods safely to its customers.

If the recipient of delivery other than yourself then the delivery acknowledgement by the receiver will be acceptable to you.

TAXES & DUTIES

For Indian Customers, all products prices are inclusive of taxes and duties.

For International Customers, shipping is done to most countries on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are accountable for all import duties, customs and local sales taxes levied by the country you are in and payment for such chanrge at the time of delivery is necessary to release your order from customs on arrival. For additional details or clarifications, please write to us on customercare@lasostashop.com

RETURNS AND EXCHANGE

The terms of returns and exchange are limited to direct sale by us to you and the terms of returns and exchange are not available in case of a sale by third parties. You hereby acknowledge that return and exchange policy is affirmed on the direct sale by La Sosta only.

For the goods returned to us we may offer account credit only and no refund. It is mandatory that we receive the merchandise within 72 hours from the date of delivery.

It is pertinent to note that articles can only be returned due to manufacturing defect and must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging and tags must not to be removed. Since the product is manufactured on order, so it is implied that customers are sure of their selection of the order.

As specified above, LaSosta WILL NOT provides refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit only if they meet our terms and conditions. The product can only be returned with a valid reason. Since there is limited inventory and we may not always have all sizes available, under such circumstances the amount paid by you can be redeemed whenever you shop within 6 months. We offer the account credit on return and there is no policy of refunding the amount.

All conditions enlisted above, which are applicable to return of goods, shall also apply to exchange of goods. To return an item, the customer must write to us at customercare@lasostashop.com within 2 hours from the receipt of the product or even call at our customer care number 0180-4001498, with the reason of the return which remains open 10am-6pm IST on 5 DAYS (Monday to Friday).

We are not responsible for any damages caused to the product during transit on return and it is the customer’s responsibility to send the goods safe to us.

Our term and conditions regarding returns and exchange include:

  • (a) The articles can only be returned due to manufacturing defect.
  • (b) Items must be returned unused with all tags still intact. Returns that are damaged soiled or spoilt in any way will not be accepted and will be sent back to the customer. Please inform our customer care department in case any article is delivered without tags upon delivery.
  • (c) All accessories attached with the product must be included while returning.
  • (d) All items which have been notified by our courier companies are restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).
  • (e) Briefs, swimming costumes and bikini bottoms must be tried only over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer by La Sosta.
  • (f) All shoes/loafers/sandals should be tried on a carpeted surface before wearing and should not be dirty from the sole.
  • (g) Those items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products on the Site additional to photos we have added product video to majority of the attires. But owing to varying computer monitors, we cannot guarantee that your monitor's display of any colour will be completely accurate.
  • (h) All custom made orders are non-returnable.
  • (i) In case of any return/store-credit or alteration the first round of shipping charges would be Bourne by La Sosta. Subsequent alternations, if any, would be customers account.

CANCELLATION

La Sosta will not be able to process the cancellation of orders are once.

PRIVACY POLICY

The said agreement makes its customers totally bound under The Indian Contract Act, 1872 and the customers making the online purchases automatically bound themselves under the provisions of the said legislation and also bound to follow all the conditions envisaged in Section 10 of the said Act. If you are a Person who is "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc, we request that before using and/or placing an order on this Site, you inform your legal guardian or parents about our Privacy Policy and abide by their consent which can be done by their registration as Users of this Site.

The privacy practices of this statement apply to our services available under the domain. By visiting this Site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree to any clause(s), please do not use or access our Site.

This Privacy Policy does not apply to Sites maintained by other companies or organizations with whom we are connected and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details, as this is very important.

This Privacy Policy states that the information we collect from you is part of the normal operation of our services. This policy is inter alia formulated and displayed to inform you about our information collection/retention policies and practices so that you can make an informed decision in relation to the sharing of your personal information with us.

By accepting the clauses mentioned under La Sosta’s Privacy Policy and the User Agreement in registration and/or the use of the Site in general, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated in and subject to the terms of the User Agreement. This Privacy Policy is effective upon acceptance in registration and/or by access by you to the Site.

PRIVACY GUARANTEE

We hereby agree that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time, we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc, solely for marketing purposes. Only those of our employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

Whenever you log on to our Site, we collect and store your personal information for purposes of provisioning our services.

You can easily browse through the Site without revealing any personal information about yourself. To fully use our Site, you will need to register using our online registration form, where you may be required to provide details such as your name, date of birth, contact number, email id, user id, password, residential or work address,, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Site. And, you have the choice of not providing information by choosing not to use a particular service or feature on the Site.

We may automatically track certain information based on your activities on our website to conduct internal research on our users' demographics, interests, and behaviour to better understand, protect and service our users. This information is compiled and analyzed on an aggregated basis and may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow and measure optimization of promotional drives. A cookie is a piece of information that is stored on your computer's hard drive by your web browser, which tracks the websites you log on to. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and accordingly, we offer content specific to your interests. Most browsers are automatically set to accept cookies but you can alter the settings of your browser to prevent this. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

If you decide to use online payment services for conducting purchases, we may collect some additional information, such as a billing address, a credit/ debit card number and a credit/ debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

We also collect information you provide to us when you post messages on our message boards, chat rooms or other message areas or leave feedback for other users. We retain this information to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information also.

CUSTOMER INFORMATION

We use your personal information to serve you all better. We use your personal information in a file we maintain about you, and other information we obtain from your current and past activities on the Site for the following: resolve disputes; troubleshoot problems; help promote safe transactions; collect payments if pending; gauge consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect both our Site and customers against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may examine multiple user profiles to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may also compare and review your personal information to check for errors, omissions and for maintaining accuracy.

You must be aware that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Site's content and product offerings, and to customize the Site's content, design, and services in order to improve the Site and fine-tune it to meet your needs and give you a pleasant shopping experience.

Moreover, in an effort to make our Site as effective, simple, user friendly and enjoyable as possible, the computers that operate it collect certain information each time you visit, which is stored in server logs. These statistics may not identify you personally, but provide us information regarding the type of user who is accessing our Site and certain browsing activities of that user and may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the site the user last visited before logging on to our Site, how long the user stayed on at our Site during a given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our Site is being used. And, we may share some of the aggregate findings (not individual data) with potential advertisers, sponsors, investors, strategic partners, and so on could help our business to prosper.

Plus, you agree that we may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as a specific banner advertisement, administrative notice, product offering or any other communication relevant to you or of interest to you. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, you can also opt out of the receipt of certain communications in your profile as you can make changes to your profile at any time.

DISCLOSURE OF YOUR INFORMATION

We sometimes also use your information to deliver information to you, in some cases, are targeted to your interests, such as new services and promotions or for various outside agencies (third party service providers) who operate our Site. For example, we may use third parties to host our Site, operate various features made available on our Site, send emails, analyze data, provide search results and links, and help to complete your orders in a timely manner. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Site.

We assure you that we fully co-operate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and other Users. Therefore, in case of a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, User ID history, fraud complaints, and purchasing history without notice. Without compromising on the above and in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, and company name to Intellectual Property right's owners under confidentiality agreement, as we in our sole discretion believe essential or suitable in matters pertaining to an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

Owing to the existing regulatory environment, we try our best to protect your interests but cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, and in certain exceptional cases, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

SECURITY

All the customer data collected by us is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we promise to employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with Information Technology Act, 2000 and rules.

CHANGES IN POLICY

You acknowledge that this Privacy Policy is part of the User Agreement and you unconditionally agree that using this Site signifies your approval of our Privacy Policy. If you disagree with this Privacy Policy, please do not use our Site. Your visit and any dispute over privacy is subject to this policy and the User Agreement, including limitations on damages. We also reserve the right to change the terms of use and this Privacy Policy at any time and will post any changes so that you are always aware of our policy. Unless stated otherwise, our current Privacy Policy applies to all information that La Sosta possesses about you and your account.

NAME AND ADDRESS OF THE ENTITY COLLECTING AND RETAINING YOUR INFORMATION

Name and address of the entity collecting and retaining your Information shall be the contracting entity stated in the User Agreement.